Privacy Policy

Laatste update: 13 januari 2025

This is the privacy statement of Onramp BV, located at Blankenstein 265, 7943 PG Meppel. Onramp is responsible for the processing of personal data as described in this privacy statement.

Contact information:

Onramp BV
Blankenstein 265
7943 PG Meppel

What personal data do we process??

Onramp processes your personal data because you use our services and/or provide this data to us yourself. In addition, we may process data necessary for identity and verification purposes. Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • IP-adress
  • Internet browser and device type

Depending on the service (SAAS integration):

  • KYC information such as passport verification, identity checks, bank account verification, Chamber of Commerce and VAT numbers, and any credit scores on behalf of our clients
  • Transaction data (customer information, status/reference)
  • Configuration data of the APP (e.g., PSP details)

For what purpose and on what legal basis do we process personal data?

Onramp processes your personal data for the following purposes:

  • Processing your payment;
  • Providing licenses;
  • Handling job applications;
  • Contacting you by phone or email if necessary to deliver our services.
  • Informing you about changes to our services and products.

We also process personal data to comply with legal obligations, such as data required for tax returns and KYC verification requirements.

Do we share personal data with third parties?

Onramp does not sell your data to third parties. We only provide your data to third parties when necessary for the execution of our agreement, to comply with legal obligations, or as part of identity and verification processes (such as KYC requirements). We enter into data processing agreements with processors who process data on our behalf to ensure your privacy. Onramp remains responsible for these processing activities.

Can I view, modify, or delete my data?

You have the right to:

  • UAccess, correct, or delete your personal data;
  • Withdraw your consent for data processing;
  • Object to the processing of your personal data;
  • Transfer your data (data portability).

Send your request to support@onramp.nl. Please include a copy of your ID (black out your photo, MRZ, passport number, and citizen service number (BSN) to protect your privacy). We will respond within four weeks.

Onramp and other websites

Our website may contain links to other websites. Onramp is not responsible for how these third parties handle your data. Please consult the privacy policy of the relevant website.

Do we process special and/or sensitive personal data?

Our services and website are not intended for individuals under the age of 18, unless with the consent of a parent or guardian. If you suspect that we have collected data from a minor without permission, please contact us at support@onramp.nl.

How long do we retain personal data??

Onramp does not retain personal data longer than necessary. This also applies to data collected for KYC processes. Retention periods:

  • SSupport, installation, and checks:: 24 hours to 5 working days.
  • Development: 2-3 weeks.
  • Licenses: Data is retained as long as you are a customer. Upon termination of the relationship, data is retained for up to 1 year unless otherwise legally required (e.g., invoices).
  • Job applications: Maximum 1 month after completion unless consent is given for longer retention (up to 1 year).
  • SAAS: Transaction data is retained for 1.5 years; configuration data is deleted upon app uninstallation.

What types of cookies do we use?

Onramp uses only technical and functional cookies, and analytical cookies that do not infringe on your privacy. Cookies improve website functionality and remember preferences. You can manage cookies via your browser settings.

How do we secure personal data?

Onramp takes appropriate measures to prevent misuse, loss, unauthorized access, and unauthorized changes, such as:

  • Security software (antivirus and firewall);
  • TLS encryption (visible as 'https' and the padlock in the address bar);
  • DKIM and SPF to prevent phishing emails.

Do you have questions about our security measures? Contact us at support@onramp.nl.

Changes

Onramp reserves the right to make changes to this privacy statement. Please check this privacy statement regularly for the latest information regarding Onramp’s privacy policy.